Last updated: 2 April 2025

Who we are

This website is operated by Lumisi Ltd, a company registered in England and Wales.

  • Company number: 7278952
  • Registered office: Bank Farm Buildings, Chester Road, Aldford, Chester, CH3 6HJ, United Kingdom
  • Email: solutions@lumisi.com

Lumisi Ltd is the data controller for personal data collected through this website.

What data we collect

When you submit an enquiry through our contact form, we collect:

  • Your name
  • Your email address
  • Your company name
  • Your website URL (optional)
  • The content of your message

We do not use analytics tools, advertising trackers, or any other third-party services that collect personal data. We do not collect any personal data from visitors who do not submit the contact form.

Why we collect it and our legal basis

We collect enquiry data solely to respond to messages submitted through our contact form. The legal basis for this processing is legitimate interests (Article 6(1)(f) UK GDPR). It is in both our legitimate business interest and your interest as the person making the enquiry that we are able to receive and respond to it.

How we use your data

Enquiries submitted through the contact form are sent directly to our team at solutions@lumisi.com. Your data is used only to respond to your enquiry. We do not use it for marketing, profiling, or any other purpose.

Who we share your data with

We do not share your personal data with any third parties.

How long we keep your data

We retain enquiry emails for up to two years, after which they are deleted. If you would like your data deleted before that, please contact us at solutions@lumisi.com and we will action your request within one month.

Transfers outside the UK

We do not transfer your personal data outside the United Kingdom.

Cookies

This website uses one cookie (lumisi_cookie_consent) to remember your response to our cookie notice. This cookie does not contain or transmit personal data. For full details, please see our Cookie Policy.

Your rights

Under UK GDPR you have the following rights in relation to your personal data:

  • Right of access — you can request a copy of the personal data we hold about you.
  • Right to rectification — you can ask us to correct any inaccurate data we hold.
  • Right to erasure — you can ask us to delete your personal data.
  • Right to restrict processing — you can ask us to limit how we use your data.
  • Right to object — you can object to our processing where it is based on legitimate interests.
  • Right to data portability — you can request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at solutions@lumisi.com. We will respond within one month of receiving your request.

How to complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
ico.org.uk | 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us in the first instance.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page with an updated date at the top.